Eftours Sucks Customer Reviews and Feedback

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EF Education First (abbreviated as EF) is an international education company that specializes in language training, educational travel, academic degree programs, and cultural exchange. The company was founded in 1965 by Bertil Hult in the Swedish university town of Lund. The company is privately held by the Hult family. As of 2017, EF had approximately 52,000 employees in 116 countries.

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Dawn Becker says

"EF Tours is an experienced company and has been arranging tours for years. From what I have been advised, companies that had planned excursions did not pay much of anything out of their pockets and reimbursements were required for deposits during the COVID lockdown. Additionally, many of these companies and EF Tours is likely not an exception, received the PPP"

Christy says

"We were 10 days away from a trip to Ireland and England when Trump halted international travel. Chaos ensued for my travelers, their families, and for EF. I can’t imagine the scrambling that transpired on their part! I know money had been spent prepping for our trip, but we had 38 travelers (33 paying travelers), and EF wanted to refund all but $1000 per traveler. That would put $33,000 plus the money chaperones had paid for insurance in EF’s pockets...and that was just our group. Because EF was unwilling to work with families on furnishing full refunds due to the extreme circumstances which were our of everyone’s control, the families in our small school have lost trust in the company, and now families are unwilling to promote travel with EF Tours in our community. My team of 38 first time travelers has dwindled to 14, and I’m begging these who are left to stick with us. Yes, EF eventually revised their refund policy (still not 100% due to a world wide pandemic), but in our group’s case, it was too little too late. To add insult to injury, EF is now offering a great insurance deal “pay us more money up front and you can travel worry free”. The families in my town are not happy with EF’s travel assurances and feel as though they’ve been tricked out of their hard earned money."

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